Last Updated: November 2, 2026
At a glance
You may ask to return an item within 30 calendar days after delivery. We provide a prepaid label for an approved eligible return, pay its return shipping cost, and charge no restocking fee. We do not offer direct exchanges. The process below explains eligibility, inspection, and refunds.
What may be returned
For a change of mind, the item must be unused and undamaged and include the accessories supplied with it. For tea and table pieces, please keep the cup, lid, infuser, tray component, or other included part together as stated in the listing. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us so we can assess the problem and a suitable remedy. Nothing in this policy limits rights that applicable law does not allow us to waive.
Start with a message
Email support@tasteodi.com with the order number, the item, and the reason for the request within 30 calendar days of delivery. Photos of damage, an incorrect item, or missing parts can help, but please contact us even if photos are unavailable. We will review the request and, if approved, provide instructions, the correct return destination, and a prepaid label. Do not mail an item to our correspondence address unless our return instructions expressly say to do so.
Return shipping and inspection
We pay shipping for an approved eligible return and provide the prepaid return label. Use the supplied label and retain the tracking record. We do not deduct a restocking fee. When the item reaches the instructed destination, we inspect it against the approved request. If there is a concern, we will explain it rather than applying an undisclosed automatic deduction.
Refund timing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
We will communicate if an item is not approved and explain the available resolution. The stated 10-calendar-day period concerns our initiation of an approved return refund after receipt and inspection; it is not a promise that a bank will post the credit by that date.
Cancellation and exchanges
Ask us as soon as possible if you need to cancel or correct an order. If the order has not shipped and cancellation is possible, we cancel it and initiate a prompt refund to the original payment method; no return or inspection is required. Once shipped, follow the return steps above. We do not offer exchanges: request an eligible return and place a separate order for a different cup, vessel, or tray.
Order problems
If a shipment is damaged, incomplete, incorrect, or appears lost, tell us promptly with your order number and what happened. Keep the packaging when possible. We will review replacement, return, refund, or another remedy as appropriate to the issue and applicable law. See our Shipping Policy for delivery timing and Contact for support.
Contact Tasteodi
Email support@tasteodi.com or call +1 (863) 879-8097. Correspondence: 272 Ashford Dr, Davenport, FL 33837, United States. This is not a walk-in store, pickup point, or automatic return address.